Lamp Factory Outlet in Springfield, VA Open now

Reviews about Lamp Factory Outlet

• ★ ★ ☆ ☆ ☆

  June 09, 2019, by Tracey Cones Renshaw
  Poor customer service. Advice is good only if one particular person is working. They seemed burdened by me when I ask questions or need help. I thought it was because I was asking for more service than they are trained to provide I've been using this store for over 10 years because it's the only place that has the variety of lamps that I like. Today was the last straw. Never going there again. In both the Fair Oakes and Springfield shops every sales person I have seen ignores that I am there never ask if I need anything. I am usually one of two customers. It's really sad. I always approach them after about 10 minutes of looking or gazing. They have a positive attitude and are kind but I just can't stand that they see me struggle while they always talk among themselves, joking having fun and not helping me. Today at the Springfield store after finding out that the $300. Refund receipt that I got in Jun was lost and they have no way of tracking it. I accept blame. I didn't argue just said thank you I understand and proceeded to look for the lamp idea I envisioned so I could buy it someplace else. There was one other customer there plus a manager and two other sales associates. They all talked with each other and the customer until she left. After she left I walked near them waiting to ask a question and they never stopped to check on me. I'm done. This place is not worth compromising my dignity another moment. I am 58 and the associates might be in my generation and should know better.